TERMS OF SERVICE

STAAY aims to dispatch most orders within 7-15 working days or sooner, subject to customer specifications, stock, and item availability.
A contact number and email address are required for all shipments. Missing information may delay your order.
We will contact you via email or phone if there is an unreasonable delay or if items are out of stock.
For local deliveries (within Accra), we aim to deliver on the same day the courier picks up from our warehouse. This depends on the address and communication with the customer.
For deliveries outside Accra but within Ghana, we aim to deliver within 1-3 working days, depending on the address and communication with the customer.
We ship to international destinations via DHL, with delivery typically taking 5-7 working days, depending on the location. Some items may be shipped on a Delivery Duties Unpaid (DDU) basis, meaning any duties and taxes in the destination country are the customer’s responsibility.
If delivery is refused, or the recipient is unavailable after reasonable courier attempts, the item will be returned to STAAY, and the customer will be charged for unpaid duties, taxes, and additional shipping costs.

TERMS OF EXCHANGE / RETURNS / REFUND

To avoid inconvenience or delays, we strongly recommend reviewing our Sizing Chart before purchasing.
For sizing issues, email us at business.staay@gmail.comwithin 3 days of receiving your order, quoting your order number. Exchanges are valid for full-priced items only. Refunds are not offered.
A customer service representative will contact you with available size options. If the item is out of stock, we will suggest alternatives or issue a credit note valid for 6 months on www.staayonline.com.
If dissatisfied, unused items may be returned for exchange.
Items made to custom measurements cannot be exchanged.
All items on sale are final and cannot be returned or exchanged.
We do not offer alterations but may assist with alterations at an additional charge, subject to availability.
Items must be returned within 7 working days of receipt, in original condition:
Unworn, unwashed, and unaltered merchandise.
Original packaging and garment tags intact
Merchandise showing signs of use will not be accepted and will be returned to the customer.
For returns, use reliable courier services like DHL, UPS, or FedEx and retain proof of postage. STAAY is not responsible for goods lost or damaged in transit.
Return postage costs are the customer’s responsibility, except for damaged, faulty, or incorrectly supplied goods.

While all items are thoroughly checked before dispatch, if you receive a damaged item, notify us at business.staay@gmail.com within 2 business days, quoting your order number, description of the damage, and, if possible, an image.
Once the return is received and inspected, we will notify you via email and provide a new estimated dispatch date for a replacement.
If a replacement is unavailable, a credit note valid for 6 months or a refund will be issued. Replacement shipping fees will be waived

SALES

During sales events, high order volumes may result in processing times of 10-21 working days.
Sale items are final, with no returns, exchanges, or alterations offered.

CANCELLATION POLICY

STORE CREDIT

Store credit is issued only when items are returned under our terms.
Store credit is redeemable online at www.staayonline.com.
Store credit cannot be transferred, purchased, or exchanged for cash.
Store credit may be used to purchase gift cards (if available).
Purchases exceeding the store credit balance will require an additional payment method.